Refund policy

Returns

You can ask to return an order within 14 days of it arriving. Email hopmanecommerce@gmail.com with your order number and we will send you instructions. Please wait to hear from us before sending anything back.

Items should come back unused and in their original packaging.

What we cannot take back

For hygiene reasons we cannot accept returns on single-use items once the packaging has been opened. That covers the nose strips and the sleep strips. If those arrive faulty or damaged, we will still replace or refund them.

Faulty, damaged or wrong items

If something arrives damaged, faulty, or is not what you ordered, email us within 14 days with a photo. We will replace it or refund you in full, and we cover the return postage.

Change of mind

Change-of-mind returns are welcome within the 14 days above. For those, return postage is yours to cover.

Refunds

Once your return reaches us we will check it and let you know. Approved refunds go back to your original payment method within 14 days. Your bank may take a few more days to show it.

Cancelling an order

If your order has not shipped yet, email us and we will cancel it and refund you in full.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, not as described, or does not do what it is meant to, you are entitled to a repair, replacement or refund.